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Contact Us

Questions regarding products or to check on an order, please contact:

Otis Elevator Company Merchandise Customer Service
Ally Mazel
866-271-1149 x366
Barker Specialty Company
27 Realty Drive, Cheshire, CT 06410
Business Hours: Monday - Friday / 8:00 a.m. - 5:00 p.m. EST

Is there an item that you are interested in purchasing but do not see on the site? Let us help!

Barker Specialty can provide you with quality promotional products that are customized for your event!

Please contact Ewa Wlaz at 866-271-1149 x259 or ewa@barkerspecialty.com for assistance with your special project.

Most orders that are listed as instock will ship within 1 - 2 business days. All orders will ship from Cheshire, CT, USA. All orders will ship standard ground. Click Here for standard transit times within the US. Orders can only be processed/shipped during normal business hours, Monday - Friday, 8:00am - 5:00pm.
Not satisfied? Simply call our Customer Service Department regarding any exchanges or returns. Returns accepted within 30 days of receipt. Item must be in same condition it was received in. Worn/laundered items not accepted. Shipping is non-refundable. Item damaged? Give us a call and we will assist you with the exchange.
Yes. However, freight for orders shipping outside the contiguous United States will be determined after your order has been accepted. You will be notified via email with the freight cost prior to production.

Please Note: Items are not available for shipment to Australia and the Australasian region.


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Most instock orders will leave our warehouse within 1 - 2 business days of placing your order. Items will ship standard. Contact customer service with any questions.

Need Help?

If you have a question on a product or would like to check on an order, don't hesitate to contact our customer service team.